Privacy Policy

This Policy applies as between you, the User of this Web Site and DrainLocal London Ltd, the owner and provider of this Web Site.  This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.


In this Policy the following terms shall have the following meanings:    

“Account” means collectively the personal information, payment information and credentials used by users to access material and / or any communications system on the Web Site; 

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site; 

“Cookie” means a small text file placed on your computer by DrainLocal London Ltd when you visit certain parts of this Web Site.  This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.  Please see our separate Cookie Policy for more details.

“Data” means collectively all information that you submit to the Web Site.  This includes, but is not limited to, Account details and information submitted using any of our Services or Systems; 

DrainLocal London Ltd offices are at 237 Westcombe Hill, Blackheath, London. SE3 7DW.

“Service” means collectively any online facilities, tools, services or information that DrainLocal London Ltd makes available through the Web Site either now or in the future; 

“System” means any online communications infrastructure that DrainLocal London Ltd makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; 

“User” / “Users” means any third party that accesses the Web Site and is not employed by DrainLocal London Ltd and acting in the course of their employment; 

“Web Site” means the website that you are currently using ( and any sub-domains of this site  unless expressly excluded by their own terms and conditions.


Without limitation, any of the following Data may be collected: 

2.1          name; 
2.2       contact information such as address, email addresses and telephone numbers;
2.3          demographic information such as post code, preferences and interests;
2.4          IP address (automatically collected);
2.5          operating system (automatically collected);
2.6          Web browser type and version (automatically collected);
2.7        a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); 
2.8       Cookie information (see Clause 10 below).


3.1         Any personal Data you submit will be retained by DrainLocal London Ltd for as long as you use the Services and Systems provided on the Web Site.  Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 3 years. 

3.2         Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.  This does not include our affiliates and / or other companies within our group. 

3.3         All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below. 

3.4        Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site.  Specifically, Data may be used by us for the following reasons: 

    3.4.1     internal record keeping; 
    3.4.2     improvement of our products / services; 
    3.4.3     transmission by email of promotional materials that may be of interest to you; 
    3.4.4    contact for market research purposes which may be done using email, telephone, fax or mail.  Such information may be used to customise or update the Web Site.


DrainLocal London Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing.  The providers of such services do not have access to certain personal Data provided by Users of this Web Site.  Any Data used by such parties is used only to the extent required by them to perform the services that DrainLocal London Ltd requests.  Any use for other purposes is strictly prohibited.  Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.


5.1         DrainLocal London Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties.  Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you. 

5.2         In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.  When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller.


6.1         Wherever you are required to submit Data, you will be given options to restrict our use of that Data. 

This may include the following: 

    6.1.1     use of Data for direct marketing purposes; and 
    6.1.2     sharing Data with third parties.


7.1         You may access certain areas of the Web Site without providing any Data at all.  However, to use all Services and Systems available on the Web Site you may be required to submit contact information or other Data. 

7.2         You may restrict your internet browser’s use of Cookies.  For more information see Clause 10 below.


8.1         You may access your Account at any time to view or amend the Data.  You may need to modify or update your Data if your circumstances change.  Additional Data as to your marketing preferences may also be stored and you may change this at any time. 

8.2         You have the right to ask for a copy of your personal Data on payment of a small fee.


9.1         Data security is of great importance to DrainLocal London Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.


Our Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us: 

- Make our website work as you'd expect 
- Improve the speed/security of the site 
- Continuously improve our website for you 
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do) 

We do not use cookies to: 

- Collect any personally identifiable information (without your express permission) 
- Collect any sensitive information (without your express permission)
– Pass data to advertising networks 
- Pass personally identifiable data to third parties 
- Pay sales commissions. 

You can learn more about all the cookies we use below.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

3.1 Anonymous Visitor Statistics Cookies
We use these cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. This is usually found in the privacy section of the settings but to find out for sure please consult your browsers manual or help page.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. This is usually found in the privacy section of the settings but to find out for sure please consult your browsers manual or help page.


DrainLocal London Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

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